The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior - Ivaylo Yorgov - Books - Taylor & Francis Ltd - 9781032515007 - August 18, 2023
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The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior

Ivaylo Yorgov

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The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior

This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.

232 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 18, 2023
ISBN13 9781032515007
Publishers Taylor & Francis Ltd
Pages 228
Dimensions 229 × 152 × 24 mm   ·   346 g
Language English  
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