Integrated Conflict Management for Managers- Theory and Practice

"Integrated conflict management for managers- Theory and Practice" is part of the series of publications by Centre for Conflict Management Studies in India (CCMS), a nongovernmental organisation focusing research, training and management consultancy. Authored by an experienced academician cum research consultant, this will be useful for many stakeholders of business organisations. Insightful reading will benefit academicians and research students, post graduate students, Management practitioners, policy makers and governmental officials. A necessary part of learning management in these days is learning about the conditions under which people can be motivated to perform work in organisations despite the conflicts and or create a better conflict situation/level to enhance the performance constructively. Effectiveness of managers depends on how well they understand the underlying dynamics of the conflict, which may be all together different from its expression, and whether they can identify the crucial tactical points for intervention. This is the challenge of Conflict management. There exists a dearth of usable literature depicting theories and models of conflict management. The author had attempted to explain the major theories and models of conflict management in a lucidly and synthesised manner. Lessons of learning include Behavioural case analysis on managing conflicts, Gandhian approaches to conflict management and Conflict management training. Major themes dealt-Chapter One The challenge of conflict managementChapter Two Types of Organisational Conflicts and its managementChapter Three Theories, Models and postulationsChapter Four Integrated conflict managementChapter Five Analysis of Behavioural Case studiesChapter Six Heuristic appraisal of conflict management ClimateChapter Seven Rethinking Conflict managementChapter Eight Conflict management trainingChapter Nine Constructive conflict management for managers