Customer Evaluations of Service Failure and Recovery Encounters - Klaus Schoefer - Books - Diplom.de - 9783838662916 - January 10, 2003
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Customer Evaluations of Service Failure and Recovery Encounters

Klaus Schoefer

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Customer Evaluations of Service Failure and Recovery Encounters

Dissertation / Doktorarbeit, die am 01.09.2002 erfolgreich an einer Universit?t in Gro?britannien im Fachbereich Business School eingereicht wurde. Abstract: Although many firms may aspire to offer ?zero defects? service, the possibility of service failu

288 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 10, 2003
ISBN13 9783838662916
Publishers Diplom.de
Pages 288
Dimensions 148 × 210 × 17 mm   ·   381 g
Language English  
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