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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict - BIFF Conflict Communication Series
Bill Eddy
Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict - BIFF Conflict Communication Series
Bill Eddy
160 pages, No
Media | Books Paperback Book (Book with soft cover and glued back) |
Released | October 7, 2021 |
ISBN13 | 9781950057207 |
Publishers | HCI Press |
Pages | 160 |
Dimensions | 214 × 140 × 12 mm · 200 g |
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