Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict - BIFF Conflict Communication Series - Bill Eddy - Books - HCI Press - 9781950057207 - October 7, 2021
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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict - BIFF Conflict Communication Series

Bill Eddy

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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict - BIFF Conflict Communication Series

160 pages, No

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 7, 2021
ISBN13 9781950057207
Publishers HCI Press
Pages 160
Dimensions 214 × 140 × 12 mm   ·   200 g

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