A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.

324 pages, 40 Figures

Media	Books Hardcover Book (Book with hard spine and cover)
Released	March 20, 2022
ISBN13	9781915097132
Publishers	Goodfellow Publishers Limited
Pages	324
Dimensions	252 × 194 × 26 mm · 814 g

See all of Hudson, Simon (University of South Carolina) ( e.g. Hardcover Book and Paperback Book )