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Service Encounters in Tourism, Events and Hospitality: Staff Perspectives - Aspects of Tourism
Miriam Firth
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Service Encounters in Tourism, Events and Hospitality: Staff Perspectives - Aspects of Tourism
Miriam Firth
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
208 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | January 30, 2020 |
| ISBN13 | 9781845417260 |
| Publishers | Channel View Publications Ltd |
| Pages | 208 |
| Dimensions | 234 × 154 × 11 mm · 332 g |
| Language | English |
