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This is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
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This is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
500 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | January 19, 2018 |
| ISBN13 | 9781491927182 |
| Publishers | O'Reilly Media |
| Pages | 500 |
| Dimensions | 233 × 187 × 25 mm · 850 g |
| Language | English |
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