Knowledge Management and Drivers of Innovation in Services Industries - Patricia Ordoñez De Pablos - Books - IGI Global - 9781466609488 - April 30, 2012
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Knowledge Management and Drivers of Innovation in Services Industries 1st edition

Patricia Ordoñez De Pablos

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Knowledge Management and Drivers of Innovation in Services Industries 1st edition

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand.

Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 30, 2012
ISBN13 9781466609488
Publishers IGI Global
Pages 349
Dimensions 216 × 279 × 21 mm   ·   1.10 kg
Language English  
Contributor Miltiadis D. Lytras
Contributor Patricia Ordoñez de Pablos

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