Foundations of Service Science: a Pragmatic Approach

Most of us are users and providers of services. In spit of the predominance of services in modern society,we actually know very little about them -- no best practices, no principles, no theories. This book providesinformation on services for people in business, governement, and education. If you want to have the competitive edge in your personal and professional life, then it's imperative tounderstand service science. Service in itself can be described as a client/provider interaction that createsand captures value, while a service system is defi ned as a structure of people and technology that adaptsto the changing value of knowledge in the system. Combined, these two concepts form service science. Harry Katzan, managing editor of the prestigious Journal of Service Science and professor at a localuniversity, takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alikein Service Science. With an easy-to-understand format, Katzan, offers a comprehensive introduction toservice science for people in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains eight chapters that eachend with a comprehensive summary, a list of key words, questions, and additional selected readings. Inaddition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: Service conceptsService systemsInformation servicesService managementService businessService technologyService science has been touted as the up-and-coming discipline for the twenty-fi rst century. Learn moreabout this exciting fi eld and change how you think and perceive your world with Service Science!