Uncommon Service: How to Win by Putting Customers at the Core of Your Business - Frances Frei - Books - Harvard Business Review Press - 9781422133316 - February 7, 2012
In case cover and title do not match, the title is correct

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Frances Frei

Price
$ 27.49

Ordered from remote warehouse

Expected delivery Mar 4 - 13

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

272 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 7, 2012
ISBN13 9781422133316
Publishers Harvard Business Review Press
Pages 272
Dimensions 163 × 233 × 25 mm   ·   540 g
Language English  
Show all

More by Frances Frei

Others have also bought

See all of Frances Frei ( e.g. Hardcover Book )