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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Special edition
Richard Gallagher
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Special edition
Richard Gallagher
The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more.
208 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | March 20, 2013 |
| ISBN13 | 9780814431832 |
| Publishers | Amacom |
| Pages | 208 |
| Dimensions | 156 × 228 × 14 mm · 226 g |
| Language | English |
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