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Quality Improvement in European Public Services: Concepts, Cases and Commentary
Pollitt, Christopher, C
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Quality Improvement in European Public Services: Concepts, Cases and Commentary
Pollitt, Christopher, C
Provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.
208 pages, 1, black & white illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | June 13, 1995 |
| ISBN13 | 9780803974647 |
| Publishers | Sage Publications Ltd |
| Pages | 208 |
| Dimensions | 138 × 216 × 15 mm · 360 g |
| Editor | Bouckaert, Geert |
| Editor | Pollitt, Christopher |
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