Delivering Profitable Value - Michael J. Lanning - Books - The Perseus Books Group - 9780738201627 - January 28, 2000
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Delivering Profitable Value New edition

Michael J. Lanning

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Delivering Profitable Value New edition

"Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries."--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.

336 pages, illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 28, 2000
ISBN13 9780738201627
Publishers The Perseus Books Group
Pages 336
Dimensions 153 × 229 × 22 mm   ·   512 g
Language English  

See all of Michael J. Lanning ( e.g. Paperback Book )