The Managed Heart: Commercialization of Human Feeling - Arlie Russell Hochschild - Books - University of California Press - 9780520272941 - March 31, 2012
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The Managed Heart: Commercialization of Human Feeling 3rd edition

Arlie Russell Hochschild

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The Managed Heart: Commercialization of Human Feeling 3rd edition

In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.

339 pages, 4 tables, 1 chart

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 31, 2012
ISBN13 9780520272941
Publishers University of California Press
Pages 352
Dimensions 140 × 208 × 21 mm   ·   390 g
Language English  
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