Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition - Kerry Patterson - Books - McGraw-Hill Education - Europe - 9780071830607 - June 16, 2013
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition 2nd edition

Kerry Patterson

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition 2nd edition

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.

288 pages, illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 16, 2013
ISBN13 9780071830607
Publishers McGraw-Hill Education - Europe
Pages 304
Dimensions 236 × 163 × 24 mm   ·   566 g
Language English  
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