The Southwest Airlines Way - Jody Hoffer Gittell - Books - McGraw-Hill Education - Europe - 9780071458276 - June 16, 2005
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The Southwest Airlines Way McGraw-Hill Pbk edition

Jody Hoffer Gittell

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The Southwest Airlines Way McGraw-Hill Pbk edition

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

320 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 16, 2005
ISBN13 9780071458276
Publishers McGraw-Hill Education - Europe
Pages 336
Dimensions 152 × 227 × 21 mm   ·   442 g
Language English  
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